Forward Space utilizes our award winning Order Management System for project management services. This system was developed by Forward Space and is used exclusively for our customers. The system includes:
1) Project Setup Design
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Team assembled |
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Electronic job folder created |
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Folder created houses all project information & acts as repository for all ongoing communication and status |
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Design, specification, & double check occur |
2) Specification Processing
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Order entry |
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PO / EDI process |
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Acknowledgement & order confirmation |
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Pre-schedule delivery |
3) Pre-Installation
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Monitor project status (i.e. notes, tasks, issues captured) |
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Installation plans created |
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Pre-Install review scheduled |
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Pre-Install meeting |
4) Product Delivery
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Product receipt (warehouse / job site) |
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Final schedule delivery |
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Prepare delivery packet (project summary sheet, product tickets, install plans, issues forms) |
5) Job Installation
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Installation |
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Installation sign-off |
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Closeout delivery documents |
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Install issues automatically routed to Team members for resolution |
6) Punch List
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Final walk through and punch list created |
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All issues notated and recorded in electronic project folder |
7) Problem Resolution
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Assign action taken |
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Monitor status of issues (parts reorder, etc.) |
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Schedule Service |
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Prepare discrepancy packet |
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Close out service |
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Close out job folder |