Forward Space utilizes our award-winning Order Management System for project management services. This system was developed by Forward Space and is used exclusively for our customers. The system includes:

1) Project Setup Design

	Team assembled
	Electronic job folder created
	Folder created houses all project information & acts as repository for all ongoing communication and status
	Design, specification, & double check occur

2) Specification Processing

	Order entry
	PO / EDI process
	Acknowledgement & order confirmation
	Pre-schedule delivery

3) Pre-Installation

	Monitor project status (i.e. notes, tasks, issues captured)
	Installation plans created
	Pre-Install review scheduled
	Pre-Install meeting

4) Product Delivery

	Product receipt (warehouse / job site)
	Final schedule delivery
	Prepare delivery packet (project summary sheet, product tickets, install plans, issues forms)

5) Job Installation

	Installation
	Installation sign-off
	Closeout delivery documents
	Install issues automatically routed to Team members for resolution

6) Punch List

	Final walk through and punch list created
	All issues notated and recorded in electronic project folder

7) Problem Resolution

	Assign action taken
	Monitor status of issues (parts reorder, etc.)
	Schedule Service
	Prepare discrepancy packet
	Close out service
	Close out job folder